Shipping policy

Thank you for choosing Rug Queen for your rug needs. We offer free shipping Australia wide for all orders placed on our website/ Our shipping policy is outlined below.

Shipping Times: Our standard shipping times are between 5 to 10 business days, excluding weekends and public holidays. Please note that we do not ship on weekends or public holidays.

Shipping Methods: We use a variety of shipping methods depending on the size, weight and delivery location of your order. We may use Australia Post or a courier service like Hunter Express or Couriers Please to deliver your order. Once your order has been dispatched, we will send you an email with your tracking information so you can track your order's progress.

Shipping Address: Please ensure that your shipping address is correct before submitting your order. If you need to make changes to your shipping address after your order has been placed, please contact us as soon as possible. We are unable to change the shipping address once the order has been dispatched.

Order Processing Time: We aim to process all orders within 24 hours of receipt. However, during busy periods, processing times may be longer.

Order Tracking: Once your order has been shipped, you will receive an email with your tracking information. You can use this information to track your order's progress online.

Shipping Delays: In the rare event that there is a delay in shipping your order, we will contact you to let you know. If you have any questions or concerns about the shipping of your order, please contact us and we will be happy to assist you.

Delivery Times: Delivery times may vary depending on your location. Please allow up to 10 business days for your order to be delivered. If you have not received your order within this timeframe, please contact us and we will investigate.

Thank you for shopping with Rug Queen. If you have any further questions about our shipping policy, please don't hesitate to contact us.