Contact

Get in Touch with Rug Queen

We're here to help you find the perfect rug for your home. Whether you have questions about sizing, materials, delivery, or need styling advice, our friendly Australian team is ready to assist.

Contact Details

📧 Email: sales@rugqueen.com.au

📞 Phone: 0401 375 922

💬 Live Chat: Click the blue chat button in the bottom right corner to talk to us right now!

Business Hours

Monday to Friday: 9am - 5pm AEST
Saturday: 10am - 2pm AEST
Sunday: Closed

Response Times

We aim to respond to all enquiries within 24 hours during business days. For urgent sizing or delivery questions, give us a call or use our live chat for the fastest response.

Common Questions

What's your return policy?
We offer hassle-free returns within 30 days of delivery. If your rug doesn't work in your space, we'll make it right.

Do you offer free shipping?
Yes! We provide free delivery Australia-wide on all orders. Most metro areas receive their rugs within 3-5 business days.

Can I get styling advice?
Absolutely! Send us photos of your space and we'll recommend rugs that will work beautifully in your home.

Do you have a showroom?
We're an online-only store, which allows us to offer the best prices. But you can request fabric swatches for select rugs to see the quality before you buy.

About Rug Queen

Rug Queen is an Australian-owned online rug store offering premium quality rugs at affordable prices. We've helped thousands of Australian homes find their perfect rugs, with free delivery nationwide and a satisfaction guarantee on every order.